QCan I deposit Pokémon holding Berries or other items in Pokémon Bank?
ANo, you cannot deposit Pokémon that are holding Berries or other items. Please make sure to return any held items to your Bag before depositing your Pokémon.

If you try to deposit Pokémon that are holding Berries or other items, the items will be removed and sent to your Bag. If your Bag is full, the items will disappear.
QIs there a limit to how many games I can use Pokémon Bank with?
ANo, there is no limit. If you have Pokémon Bank downloaded to your system in the Nintendo 3DS family, you can use it with any number of Pokémon X, Pokémon Y, Pokémon Omega Ruby, Pokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon Game Cards or downloadable versions.
QCan I use Pokémon Bank as soon as it finishes downloading, or must I reach a certain point in my game first?
AIf you download Pokémon Bank to your system in the Nintendo 3DS family, you will be able to use it at any point after obtaining your Pokédex in your game.
QThere are some Pokémon that evolve by trading them between different games. Will those Pokémon evolve if I deposit them in Pokémon Bank using one game and then withdraw them in a different game?
ANo, depositing Pokémon in Pokémon Bank will not cause them to evolve.
QIf I transfer my Pokémon from Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2 to Pokémon Bank using Poké Transporter, can I later move them back to those games?
ANo, that is not possible. Pokémon moved to your online Boxes using Poké Transporter cannot be returned to Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2.
QCan I transfer Pokémon to Pokémon X, Pokémon Y, Pokémon Omega RubyPokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon from older games in the Pokémon series by using local communications between two game systems?
ANo, you cannot.
QCan I still play Pokémon X, Pokémon Y, Pokémon Omega Ruby, Pokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon if I don't have Pokémon Bank and Poké Transporter? Will I be missing out on ways to play and things to enjoy compared to other players?
AYou can fully enjoy your games without Pokémon Bank or Poké Transporter.

Pokémon Bank and Poké Transporter enable you to store far more Pokémon online than you can in the Boxes within Pokémon X, Pokémon Y, Pokémon Omega RubyPokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon and to bring your Pokémon from Pokémon Black, Pokémon White, Pokémon Black 2, and Pokémon White 2 to these games.
QCan I use Pokémon Bank and Poké Transporter to bring Pokémon from Pokémon games released prior to Pokémon Black and Pokémon White into Pokémon X, Pokémon Y, Pokémon Omega Ruby, Pokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon?
ANo, you cannot. However, here are some steps you can follow to reach your goal.

Use the GBA Game Card slot on a Nintendo DS Lite or Nintendo DS to transfer Pokémon from Pokémon Ruby, Pokémon Sapphire, Pokémon Emerald, Pokémon FireRed, and Pokémon LeafGreen to an area called the Pal Park in Pokémon Diamond, Pokémon Pearl, Pokémon Platinum, Pokémon HeartGold, or Pokémon SoulSilver.

Then, using two systems from the Nintendo DS family, transfer your Pokémon from Pokémon Diamond, Pokémon Pearl, Pokémon Platinum, Pokémon HeartGold, or Pokémon SoulSilver to Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2 using the Poké Transfer facility that exists within those games.

For more details on how to use these functions, please refer to the instruction manuals for the games in question or visit support.pokemon.com.
QI'm worried that if I deposit my Pokémon on the Internet, they could disappear or I might not be able to get them back again due to something like a server error or cyber attack. If the worst happened, would I be compensated for my Pokémon?
AIn order to prevent our players from losing their Pokémon, we will have security measures in place and will be providing regular maintenance to manage this system securely. However, we ask that you please read the warnings and stipulations for using Pokémon Bank and decide for yourself whether you wish to use the service.
QDoes Pokémon Bank include a legitimacy checker that will prevent people from depositing "hacked" Pokémon or Pokémon that have been created using unauthorized methods?
AWe cannot go into details of the checks we have put in place. In order to protect the Pokémon that you worked so hard to raise and to preserve your save data, we ask that you please enjoy playing Pokémon in the correct way, as described in the game manual.
QWill I have to transfer my Nintendo Wi-Fi Connection ID when I want to transfer Pokémon from these older titles to Pokémon Bank?
AIf you want to continue playing Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2 on a system from the Nintendo DS family (and not on your Nintendo 3DS XL/3DS), you need not worry—there is no need to transfer your connection ID.

 

On the other hand, if you expect that you will continue playing Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2 on your Nintendo 3DS XL/3DS, then you will need to transfer your Nintendo Wi-Fi Connection ID.


Please note, however, that once you transfer your Nintendo Wi-Fi Connection ID from a system in the Nintendo DS family to a Nintendo 3DS XL/3DS, you will be unable to transfer your Nintendo Wi-Fi Connection ID to any other system from the Nintendo DS family, including other Nintendo 3DS XL/3DS systems.


FYI: Warnings when changing Nintendo DS systems
http://www.nintendo.com/consumer/wfc/en_na/ds/faqFriends.jsp#transfer_connection_id


Please also note that Poké Transporter is an application that you can download only onto a Nintendo 3DS XL/3DS that has also downloaded Pokémon Bank, and it cannot be downloaded to any other system in the Nintendo DS family.


You can use Pokémon Bank with a Nintendo 3DS XL/3DS system that has Pokémon X, Pokémon Y, Pokémon Omega Ruby, or Pokémon Alpha Sapphire inserted into it or downloaded onto it, and Poké Transporter can be used on the same Nintendo 3DS XL/3DS system with Pokémon Black, Pokémon White, Pokémon Black 2, or Pokémon White 2 inserted into it.


QCan I use Pokémon Bank without connecting to the Internet?
APokémon Bank provides you with your own Boxes on the Internet, and allows you to deposit and withdraw your Pokémon from these Boxes, so you will need to have an Internet-ready environment not only to download the application but also to use it.
QCan I use Pokémon Bank and Poké Transporter if I do not have Internet at my home? Are there other places where I will be able to use it?
AYou can connect to Pokémon Bank anywhere where you can connect your system in the Nintendo 3DS family to the Internet.
QWhy can't I Link Trade Pokémon between Pokémon X, Pokémon Y, Pokémon Omega Ruby, Pokémon Alpha Sapphire, Pokémon Sun, or Pokémon Moon and past Pokémon titles?
APokémon Black, Pokémon White, Pokémon Black 2, and Pokémon White 2 were developed to be compatible with the Nintendo DSi system, while Pokémon X, Pokémon Y, Pokémon Omega RubyPokémon Alpha Sapphire, Pokémon Sun, and Pokémon Moon were developed exclusively for the Nintendo 3DS family of systems. Due to differences in the functionality and specifications of the two families, including their communications systems, it is not possible to carry out communications directly between software designed for the two different families.
QUntil Pokémon X, Pokémon Y, Pokémon Omega Ruby, and Pokémon Alpha Sapphire, I could transfer Pokémon by using the functions of my Nintendo DS system. Why do I now have to bother with an application that costs money and requires the Internet?
AThere are a number of differences between the functions and specifications of the Nintendo 3DS family of systems compared to other systems in the Nintendo DS family (DSi XL/DSi/DS Lite/DS), so it is unfortunately not possible to communicate directly between software made for the two different systems (models). 
We decided to release Pokémon Bank and Poké Transporter both to resolve these technological limitations and to fulfill the needs of our players.

We have made Pokémon Bank a paid application so that our many players will always be able to use it with ease. We have decided to ask for an annual usage fee ($4.99). We hope that our players will see the value in this service.
QOn December 10 of this year it became possible to use Nintendo Network IDs in the Nintendo eShop. If I have several systems from the Nintendo 3DS family, can I register the Nintendo Network ID that I used to purchase Pokémon Bank on my other systems as well and thus use the same Pokémon Bank on several different systems?
ANo, you cannot. It is true that you can use your Nintendo Network ID in the Nintendo eShop with your system from the Nintendo 3DS family, but while this Nintendo Network ID can be shared with your Wii U system, it cannot be shared among multiple systems within the Nintendo 3DS family. For more details on how the Nintendo Network ID works, please visit the following site:

Nintendo Homepage
Nintendo 3DS top page>  Using your Network ID to do more with your Nintendo 3DS
QIf I have several systems in the Nintendo 3DS family and I download and purchase Pokémon Bank for each of them, can I directly trade Pokémon between each of those Pokémon Banks?
ANo, you cannot.
QIs Pokémon Bank or Poké Transporter limited by regional restrictions?
AYes. Your game card and Nintendo 3DS must be from the same region as the system that you have downloaded Pokémon Bank into.

Please note that Nintendo makes no guarantee for the performance of software or systems in the Nintendo 3DS family when used outside their intended regions. If any trouble should occur when using software or systems outside their intended regions, you will not be able to receive any support beyond the country where the software or systems were made to be sold.
QIf the Nintendo 3DS system that I downloaded and purchased Pokémon Bank for is broken or damaged, can I continue to use my previous Pokémon Bank from that broken or damaged Nintendo 3DS system on a different system in the Nintendo 3DS family?
AAny issues with your system in the Nintendo 3DS family are handled by the Nintendo service center. Please reach out to them using the following contact information:

Nintendo Service Center
QIf the Nintendo 3DS system that I downloaded and purchased Pokémon Bank for is lost, can I continue to use my previous Pokémon Bank from that lost Nintendo 3DS system on a different system in the Nintendo 3DS family?
AAny inquiries regarding your system in the Nintendo 3DS family are handled by Nintendo. Please contact them using the following contact information:

Nintendo Customer Inquiries